FAQ

 

• Shipping & Returns 

Shipping:

Free shipping is offered for all orders in continental USA. 

Incorrect Addresses & Returned Shipments: 

If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.

• Refund

While we’re confident that you’ll love your Water Scents products, we understand that things don’t always work out! In an effort to support our customers as well as our beautiful planet, we have a 30-day satisfaction guarantee. If you’re not happy with the quality of our products, you can get your money back within 30 days of your purchase, refunded to your original payment method (excluding shipping fees).

For all returns, your original shipping costs will not be refunded.

• Are Water-Scents products Vegan and Cruelty-free? 

Yes, all our products are vegan and have never been tested on animals. 

• Are Water-Scents products local?  

Yes they are 100% USA made.